FAQs

About the Product

    • The Tilted Book Seat is made of powder-coated steel and features durable silicone pads at the bottom to protect the floor from scratches.

    • The powder-coated steel finish requires very little maintenance. Simply wipe the surface with a soft, damp cloth and then wipe dry with a clean cloth. Please avoid abrasive cleaners or harsh chemicals, as these can damage the protective coating.

    • Assembly is not required for a single unit. It arrives ready to use.

    • However, if you wish to stack one unit on top of another, assembly is mandatory for safety. Please use the bolts and gaskets provided in the packaging to securely connect the units at all four corners of each stacked piece. Failing to do so might result in unstable stacking, which could lead to injury or damage to your floor and surrounding furniture.

About Shipping

    • Our First Edition of the Tilted Book Seat currently ships to Hong Kong, Japan, Macau, Malaysia, Singapore, South Korea, Taiwan, and Thailand.

    • We are a small studio and want to ensure every international delivery is handled with care. We are working hard to expand our reach to more regions at the most economical rates possible—please sign up for our global release to be the first to know when we launch in your area.

    • Our First Edition of the Tilted Book Seat is scheduled to ship on March 1st, 2026. The shipping time varies from 5 to 15 days, depending on the destination and local customs processing times.

    • We primarily use sea freight (seaborne shipping) and/or ground transport (rail/truck transport). These methods take significantly longer than premium air freight services, but they allow us to save substantial shipping costs, which we pass on to you. We appreciate your patience while your order travels overseas.

    • Special Offer: Enjoy an additional $10 USD off per unit on top of the launch price when you order two or more. Please note that while this discount reduces your product total, the shipping cost is calculated independently based on your location, the dimension, and the weight of your order.

    • Yes. Once your order has been packed and dispatched from our warehouse, you will receive an email confirmation containing your tracking number and a direct link to the carrier’s tracking website.

    • Import duties, taxes, and local processing fees are not included in the checkout price. These charges are determined by your local customs authority and are the responsibility of the recipient upon delivery. Please verify that your Full Name, Local Phone Number, Email, Shipping Address, and Postal Code are accurate before confirming your order.

    • Regional Customs Requirements
      To ensure your order clears customs without delay, please review the specific requirements for your region below:

      • For Customers in South Korea: Please provide your Personal Customs Clearance Code (PCCC) at the checkout page, to comply with Korea's import regulations. It is a 13-digit code starting with “P” (e.g., P123456789012). You can issue one instantly at: http://unipass.customs.go.kr

      • For Customers in Taiwan: Please ensure you have completed EZ WAY (Real-Name Authentication) registration. The name and phone number you enter at checkout must exactly match your EZ WAY registration. Discrepancies will cause the shipment to be rejected by Taiwan customs.

      • For Customers in Thailand: Thai customs regulations require an ID Card Number or Passport Number for international import clearance. Please provide this at checkout to ensure your package is not held at the border.

      • For Customers in Malaysia: Malaysian customs regulations require a National ID (MyKad) or Passport Number for international clearance. Please provide this at checkout to facilitate official tax processing and delivery.

      • For Customers in Japan: Please provide a valid local phone number, as couriers frequently contact recipients to schedule delivery. Please ensure your address includes the Postal Code and all specific details (Chome, Banchi, Go, and Apartment Number if applicable) to avoid delivery failure.

About Returns and Exchanges

    • We currently do not accept returns or exchanges for a change of mind. But we guarantee a free replacement or full refund if your item arrives damaged or defective. (see the following question).

    • As a small, cross-border business, we strive to offer our unique products at the lowest possible price. The high cost of shipping the item back, combined with international customs duties and complex tax declarations on returned goods, would result in a substantial financial loss that our small business cannot absorb at this stage.

    • We strongly encourage all customers to carefully review product dimensions, descriptions, and stacking requirements before placing an order.

    • We will issue a free replacement or a full refund.

    • In the case where an item arrives damaged, do not assemble or use the damaged item.

    • Contact us immediately at contact@hintandtint.com within 7 days of delivery, attaching photos or videos of the damage to the product and the exterior box. We will assess the damage and quickly send you a free replacement or issue a full refund.

    • If your local waste management department charges an additional fee to recycle or dispose of the damaged product, we will cover that expense. Please email us the receipt of the charge (e.g., disposal fee receipt, government invoice). We will then issue an equal amount of funds to your original payment account to cover the recycling cost.